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Community & Business

7 September, 2021

Pittsworth CBA branch closing

It has been announced the Pittsworth Commonwealth Bank (CBA) branch will be permanently closing, effective from 4pm Friday November 19.

Pittsworth‘s Commonwealth Bank branch will be permanently closing on November 19.

CBA’s Pittsworth branch customers were informed late last week of the pending closure, which has elicited a negative response from the community so far.

Commonwealth Bank’s Regional General Manager Kylie Hall said the bank’s branch locations across Australia are regularly reviewed to help make informed decisions on where to open new branches, where to renovate or upgrade existing branches, and in some instances where to close branches. 

“Following a recent review, we made the difficult decision to permanently close our Pittsworth branch,” Ms Hall said.

“This branch has had a 46 per cent drop in transactions over the five years before the coronavirus pandemic.

“Our people from Pittsworth branch will be offered redeployment opportunities, including roles supporting customers over the phone and online, or other comparable roles where it suits them.

“We recognise some senior customers prefer to do their banking face-to-face and this is one of  the reasons why CBA is proud to maintain the largest branch network in the country. 

“Each year, we invest around $50 million in our branch network, to upgrade and refurbish existing branches and open new branches where we see customer demand.

“We’ve ensured customers who prefer over-the-counter service still have access to this option. 

“For Pittsworth customers, we have other branches in the region at Toowoomba, Clifford Gardens and Toowoomba Plaza.” 

“We’ve found that 28 per cent of customers from Pittsworth are already visiting these branches.

“We understand this change may affect the way our customers bank, however the team at Pittsworth branch are available until Friday, 19 November 2021 to help customers find the solutions that best suit their needs.

“For customers who prefer face-to-face options, Bank@Post is also available up the road at the Pittsworth LPO Australia Post office for personal and business banking transactions. 

“We’ve recently renewed this service until 2032, so customers can continue to make withdrawals, deposits and bill payments including passbooks during normal business hours.

“The Brookstead LPO in the wider region also offers Bank@Post services.

“Customers can also access their accounts 24 hours a day through NetBank or the CommBank App. 

“We are also available for general banking enquiries, through our locally-based contact centres on 13 22 21, every day between 6am and 10pm.”

After the closure of the CBA branch, only the NAB and Heritage Bank branches will remain in town. 

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